Refund Policy
Transparent financial terms for your peace of mind
Posted on: January 20, 2025
Last updated: January 20, 2025
At FluxKontextPro.net, we aim to ensure complete satisfaction with our AI image generation services. This policy outlines our terms and conditions for subscription plan changes and refunds.
Subscription Refunds
We offer refunds for subscription purchases under specific conditions to ensure fair usage:
Eligible for Full Refund
Request within 3 days of purchase
Usage limited to 200 credits or fewer
Minus processing fees only
Processing Fees: Standard payment processing fees (2.9% + $0.30 for Stripe, 3.5% for Creem) will be deducted from all refunds to cover actual transaction costs.
Credit System & Financial Authorization
Our credit system operates under a "purchase equals consumption" model for operational and technical reasons:
Credits Are Non-Refundable
Instant Value Exchange
Credits immediately gain computational value upon purchase, enabling instant AI processing access.
System Resource Allocation
Credits are linked to reserved AI processing capacity and cannot be "un-allocated" once purchased.
Financial Authorization
By purchasing credits, you authorize immediate consumption of funds for AI service access rights.
Important: Credits never expire but are tied to your account. Please carefully consider your usage needs before purchasing, as all credit sales are final regardless of usage status.
Dual Payment System Processing
We utilize two payment providers to ensure global accessibility and redundancy:
Stripe Processing
- • Primary payment processor for US/EU customers
- • Processing fee: 2.9% + $0.30 per transaction
- • Refund processing: 5-7 business days
- • Supports major credit/debit cards
- • Advanced fraud protection included
Creem Processing
- • Alternative processor for global reach
- • Processing fee: 3.5% per transaction
- • Refund processing: 7-10 business days
- • Supports international payment methods
- • Multi-currency support available
Refund Route: All refunds are processed through the same payment method and provider used for the original purchase. We cannot transfer refunds between different payment systems or methods.
Subscription Plan Changes
If you accidentally purchased an annual subscription instead of monthly, we offer a one-time conversion accommodation:
Annual to Monthly Conversion Process
Request conversion within 7 days of purchase
We activate your monthly subscription immediately
Deduct one month's fee plus processing costs
Refund remaining balance to your original payment method
Non-Refundable Items
The following items are not eligible for refunds under any circumstances:
Credit-Related
- • All credit purchases (individual or bulk)
- • Bonus credits from promotions
- • Credits included in subscription plans
Time-Based
- • Subscription time already elapsed
- • Requests beyond 3-day window
- • Annual plans after 7 days
Usage-Based
- • Subscriptions with >200 credits used
- • Accounts with generated images
- • Services already consumed
Fees & Costs
- • Payment processing fees
- • International transaction fees
- • Currency conversion charges
Refund Request Process
To request a refund for eligible subscriptions, contact our support team with complete information:
Required Information
Initial review and eligibility confirmation
Processing and payment system handling
Bank processing time (varies by institution)
Dispute Resolution
For disputes not resolved through our standard refund process:
Escalation Process
Contact support@fluxkontextpro.net with detailed complaint
Management review within 5 business days
If unresolved, disputes are subject to binding arbitration per Terms of Service
Policy Updates
We may update this Refund Policy to reflect changes in our practices, payment systems, or legal requirements. Material changes will be communicated via email and prominent website notice at least 30 days before taking effect.
Refund Questions?
By using FluxKontextPro.net services, you acknowledge that you have read and understand this Refund Policy. For refund requests or questions about our financial terms, contact our support team directly.
support@fluxkontextpro.net
Refund eligibility confirmed within 24-48 hours